Customer Testimonials
We had a very nice, friendly and knowledgeable new salesman, Steven .
The other guys involved were, too. Steven wasn’t pushy at all, which we appreciated A LOT.
The 6 hours (wear them down tactic was a bit frustrating by the different managers.
There were 3 other Red 2025 Rav 4’s in the area(one my husband already looked at in Salisbury and another in Huntersville.
I was told they’d (guys at Concord) would detail” the car before we left… figuring thats what they were doing most of that time. As we walked to it, after making the deal… it initially looked ... Read More DealerRater - Jun 2, 2026
I always take my car to Hendrick Toyota for service. Ryan Cawley is terrific. He makes sure that the service happens in a timely manner and that all issues are addressed.
Always a great experience, Calls every few months to check up on the car. Even wished me happy birthday!!
Aaron was very informative and patient! Took the time to show us what we needed for my family. Great experience!
Great to work out! It was a smooth transaction. I love the car and the dealership! Aaron was amazing!!
This was a great service and the workers are kind and the place was clean and I loved it.
Karen Dominique was our salesperson at Hendrick Toyota Concord. She was very friendly and her knowledge gave us a great deal of confidence. She clarified all our questions and assisted us throughout the entire process of choosing and purchasing the car that best fit our needs and budget.
Dennis was very professional, funny, and attentive, and he listened to me and replied accordingly.
Just got my 2013 Prius back after engine repair. Our service advisor Lao Mayer was simply amazing. He kept us well informed, and since repair took a few days - he got us a new loaner. Perhaps the best service experience we have ever had!
Always a great deal. Takes the time after the sale to answer questions and follows up to make sure all is good with the car
Very prompt and good service. Ryan Cawley was exceptionally nice. Even with all the construction my experience was good.
Easy experience from making the appt to drop-off to pick-up. No issues at all.
Lao Mayer was very attentive and professional as I brought my 2025 Tundra in for service. Scheduling the appointment was easy and reminders made it top of mind for me
I was so impressed with the team at Hendrick Toyota Concord. Andrew Macias provided one of the most enjoyable car buying experiences I could hope for!
The dealership Hendrick Toyota and their Service Advisor Mohamad Dana were amazing. They were kind, professional, and everything you would want in dealing with a car issue.
Thoughtful, caring, professional, economical, fast. The service man kept me up to date to save me a bunch of money.
The staff are always very nice and very patient. I was in and out very quickly.
Took my vehicle right in for an inspection. It took just 15 min. Angel the service writer was pleasant and efficient. Great experience.
Making appointment was easy and gave me a grave period of 15 min, as I was running late dure to traffic (had to travel 30 miles). Jake Crisso received me and showed great courtesy. He was professional and immediately put my car up on line for maintenance. He explained to me details of the maintenance the car is up for at 15000. Other than that, they completed the maintenance in less than 20 min. I am eager to see how well they did it this time. Hope my car gives no trouble
I was happy with everything but the AI that had to connect me to a real person to create an appointment. I have always found the Service Advisors to be helpful and understanding of our business needs.
Very clean and the sales staff was great and ther was know pressure and very knowledgeable
Very pleased with the service performed today. Lao Mayer was vey cooperative and very courteous
Lao was very thorough explaining the process of everything and was very professional and kind! The whole experience with techs and everyone was pleasant!
Hendrick Toyota took great care of our 2025 Tacoma. They always treat everyone like family.
Your Tech Angel Garcia very knowledgeable to tell us what going on to our Toyota Hybrid. We believed you have Angel perfect for this job, thanks angel.
Definitely my worst dealership experience ever! I drove 2 hours to look at a truck, test drive it and start to finalize the deal only to find out that the truck had been sold a day earlier! Absolutely ridiculous! Don’t do business with these people.
I bought a truck a little over a year ago in Arizona before I moved here in June of 25. I have my truck serviced there and they have been excellent excellent service with the text excellent service with customer service they are all very nice and I'm happy with them. And I love my Toyota Tundra.
This was a quick, on time, easy service. The service person and mechanic were both on point. Shout out to Garret as well. Thank you,
Excellent service. They took excellent care of my cars service needs and gave me a great deal.
Adrew es una exelente persona atiende al cliente y lo ayuda educadamente. Te lo recomiendo.
I've been a repeat service customer for 6 1/2 years. The location is convenient for me, attention and service have been top notch and at reasonable prices. My last service advisor was Mr. Abadi Almasri and I always appreciate his professionalism and dedication to customer service, applicable to all the employees I have encountered at Hendrick.
I always take my vehicle to Toyota dealership for service and I only deal with Chris Norway, he’s really nice and friendly!!!.. I will never ask for anyone else!!!!
Zachary Reece was our sales rep. He he did an exceptional job. We came in with a lot of barriers and he helped us overcome everything and we left with a vehicle that we not only love but that my entire family is fighting over to drive now. Thanks for the amazing work you’re doing! I’d work with this dealership on all future deals and refer all my friends and family!
Nice facility, pleasant sales and service employees. Eddie, our salesman, was excellent working with us all the way!
Being able to choose a car right away in a limited time was greatly appreciated with the help of our sales representative(Merdi Kolanda) who helped us purchase a reliable car for my niece. Thank you Hendricks Toyota of concord!
Beautiful facility. Good collection of cars to choose from. Great salesman Eddie who was very patient and caring to smooth the process
Woody and Trent had my car in and out quickly. I have bought three cars from Hendrick because of Woody in the service department
They kept me very informed along the way for my service work. Abdallah stayed in contact with me the whole time my car was in the shop.
I have be coming to Toyota Concord for 19 yrs They have always taken good care of me.
Lao Meyer was very helpful and respectful. Service Manager Rick McKenzie is also great. Very friendly place.
Everything went right, from scheduling the appointment to the timeliness of completing the work. Completely satisfied.
Great experience here at Hendrick Toyota Concord, Andrew did a great job! Definitely would recommend!
Joshua Matzdorf was easy to communicate with, quick, and really helpful with the questions I had.
Justin was very helpful, respectful, and friendly. Terrific service representative! Couldn't have asked for better service. Definitely rate above ten!
Very pleased with the car buying experience! Jonatan was great to work with and provided great customer service!
I was in and out in less than an hour. The routine service was completed to my satisfaction.
It took way to long to process the transaction. With the notice the dealership had to complete ALL of the requirements, we should not have been there another 2 hours to purchase our vehicle. The vehicle should have been cleaned and any of the financial information they needed could have been retrieved prior to going to the dealership AND, the vehicle DID NOT have a full tank of gas when purchased.
Easy deal, bought a used car, it was in excellent shape. Very transparent, reviewed the carfax before we ever looked at the car.
Thoughtful Considerate of my time Service advisor was very helpful and respectful. # 10 rating Thanks
From start to finish, phone call to set up service and arriving to my appointment everything was quick and easy, and the staff were very professional. Upon my arrival I was greeted immediately and done within the hour. Definitely recommend
They got ma a great deal on a hard to find RAV4 plug in hybrid and have done very good service for me in the year I have owner the car, I highly recommend this dealer for Toyota vehicles.
The service department did a great job, especially Carson who took care of my technical service bulletin repair.
My car is less than two years old with very low mileage. On two occasions, recently including last week (when the overnight low was in 50s), my car would not start. Jumping it got it running right away. On my service call yesterday, I brought the battery to their attention. They said the battery was fine. There is something going on here that they failed to diagnose. I’m left with feeling that they are cutting corners to avoid a warranty repair.
Hendricks service center staff always listen and go the extra mile to assist us with our vehicles. I appreciate the videos from the technicians showing us what they are doing and what needs to be done.
Very happy with Aaron and the rest of the service staff on my recent visit to Hendrick. His communication was thorough and easy to understand. I will be back for future needs.
Great staff at Hendrick Toyota! My sales person, Austin, did a great job! He was friendly, knowledgeable & made a long process in purchase, enjoyable! Tom, who serviced the credit part of my purchase was also friendly, thorough in explaining all details of the loan & again made it an enjoyable experience!! These 2 employees are an asset to Hendrick Toyota of Concord! P Walsh
Excellent customer service. Honest, fast and friendly experience. Will definitely recommend Hendrick Toyota to family and friends.
Andre was great! Knowledgeable, listened to our needs. Got us a really good deal. Appreciate him
Have been taking my 2013 Toyota Tacoma to this dealership since I bought it new for all servicing. Never had a problem and good feed back. thank Hendrick team for their service.
Spoke to us very well and professional, and treated us very well and professional Todd Burdekin will get my services as long as I live in North Carolina great guy
The vehicle inventory was vast, the salesman was professional and caring, the closing and signing was easy and straightforward.
I was dealing with the service department, truly happy with my experience. They told me what was needed. Didn’t push me to let them do it. They just said ok we will have your car pulled around. No pushy sales gave me a great feeling about this location.
Service Advisor, Chris Haynes, was as always super friendly, respectful and a pleasure to deal with!
The service process was overall fine. I would recommend that when a customer arrives and gets out of their car that someone offers to assist them. The two times I have been in for service it took 10 min for someone to offer to assist. Both times a few employees were either chatting amongst themselves or just continued working at their desk.
This is the second Toyota I have purchased from this dealership. Obviously, I wouldn’t go back had they not been so good the first time. They’ve got it all together!
Hendrick Toyota has been my go-to for service on my Highlander and Tundra. Even my last Highlander and Tundra were only serviced at Hendrick. I wouldn’t take them anywhere else. Exceptional from start to finish.
Wonderful group of people. They made the purchase easy at every step and answered every question we had. Then, that week, the service dept volunteered to look at my car and afterward they explained what I needed to do. (It was something I had not understood about charging the car.) This is a top-shelf crew of sales and service people.
I have always felt comfortable with Hendrick Toyota. Service is great and the personnel’s are very courteous.
Great service. I arrived early, got right in, was kept up to date with progres.T\ Trent Slater gave me 1st class service
Treated me very nicely. Trent was very knowledgeable. The free coffee was good on a cold day.
Very poor experience during my last routine service checkup. Technician left a mess inside the car and service consultant never communicated with me during the service.
Amazing service. Loved the video of my vehicle while in the service bay. It was easy to understand the repairs/service done. Chris Norway made sure I had a great experience.
Purchased my first today with the expert help from Andre Andrew’s he was the best I will always buy from him and this dealership he’s an asset to the company
The dealership had many options for vehicles and models of vehicles with different options. The staff was very friendly and I will be back again for future purchases.
Great customer service Woody/Stephen is a blessing to work with. Thorough, and timely. Appreciate you!
Great Sales Rep to work with...Mr. Eddie Dominguez @ Hendrick Toyota Concord, NC....the BEST!!!
Great service, could not have been a better experience. Would definitely recommend. Thank you again
It was a good experience. Travis was easy to work with and the car was finished on time.
All the folks we've dealt with have been helpful and willing to answer questions and make good recommendations. Especially in our recent purchase of a 2025 Tacoma, Aaron, Wael and Matt treated us like family.
wonderful experience with knowledgeable professionals. vehicle exactly what we wanted. technology demo was very good
It was a pleasure working with Andre! He is a wonderful person and really worked to make a fair deal for our new vehicle.
I spent about 7 hours there buying not one, but 2 cars. I had to stay past closing time to sign the paperwork on one of them. The other car had an issue they had to look at and we couldn't take that one home that night. I was told to bring my car back on Wednesday and they would detail it for me. I spent over an hour in rush hour traffic to get up there after work to have it "detailed" only to realize they just ran it through a carwash. I wouldn't have waisted my ... Read More DealerRater - Nov 9, 2025
I recently bought a 2026 Toyota Camry SE FWD with several packages from Hendrick Toyota, and I had a great experience working with Austin Robinson.
He was professional, knowledgeable and was super helpful throughout the process - from walking me through the car's features to taking me on a test drive. What really stood out was how honest and straightforward he was during the negotiation.
There were no typical sales games or pressure tactics - Austin was upfront about the pricing and made the whole process quick and stress-free.
If you're looking for someone who values your time and ... Read More DealerRater - Nov 8, 2025
Jay Moore was awesome! Great Service and was very attentive. I was in and out
Jake was great in the service department. He was professional and was very accurate with his service time estimate.
The salem, Aaron, was great and so was the finance manager. It was great experience
Communicated well. Service advisor was professional and friendly. I was able to drop it off on the weekend when I had time.
Vinny was my Service Person for my Oil and filter change which is for 25,000 miles. He kept me informed on what items were going to need to be changed out. I love the video they provide while servicing your vehicle! He was very nice. It didn't take as long as I expected so that was great! Clean facility! Will definitely be going back.
Great sales staff and easy atmosphere and relaxing comfortable waiting room. No pressure, very knowledgeable on the Toyotas they sell.
Hendrick always does a great job. Their service advisor. Justin Dreyer is great and we never have to return the call for a problem they fix it right the first time.
Had an appointment at 8am. Showed up at 7:45, didn't leave until 10:20. Almost 3 hours to get an oil change completed. Service person stated some mix up with the wrong oil filter? I've been going there for over 7 years to get my oil changed and have never had to wait so long.
I have been going to this dealer to buy and service my automobiles for several yrs. Always pleased with the service I get.
Great experience. Friendly service advisor. In and out fast and a agree car wash was provided
this dealership is fantastic till the time i purchased two vehicles till the routine maintenance service department excellent ryan cawley very friendly guy and explains everything about what they serviced the vehicle and what they did i recommend this toyota dealership!!
Everything with my service visit was satisfactory. The associates were nice and friendly, my wait time was good as well.
Cindy Hernandez was my service rep. She was knowledgeable, efficient and accommodating. I will ask for her whenever I return to this dealership.
Very pleased with Chris , my service advisor. He was clear, professional and friendly. Best service advisor I have interacted with at Hendrick Toyota.
First I will admit I went to Scott Clark, sat there for at least 20minutes, never even saw a sales person. Sucks for them, I knew then I was going to buy a truck at Hendrick of concord because that’s on my way home. I was pissed no one greeted me. I was ready to spend too! Walked out from there and headed right over to Hendricks at exit 49. Immediately I was greeted by Jake (I hope that’s right) I told him what I was looking for, Tacoma/Tundra. We went through all of them, we looked at ... Read More DealerRater - Oct 17, 2025
Always trust this service center..clear explanations and. No pushing extra services.very professional in every area
My delay in bringing my wife's Toyota in for the recall turns out to not be well founded. The Hendrick Rep, LAO, was efficient, knowledgeable, and courteous. All went well, and indeed LAO found a second recall that was overlooked by me. Thanks, Hendrick!