Customer Testimonials
This is the only place I use to have my car serviced. I appreciate the reliable work and the great customer service. Woody Woods is the service advisor I have used for many years. I can count on his honest advice and approachability.
I am a loyal Toyota owner. I had a negative experience with my last dealership and so I decided to try Hendrick Toyota of Concord because I had a really positive experience with their service department earlier in the year. It was important to me to work with a female sales associate, and I was impressed that Hendrick had so many women working in sales. Jessie Chase helped me and I bought my new car from her. She was authentic, knowledgable, and she respected my time and wishes. She helped me buy the car that I wanted, not the other ...
I will absolutely recommend to everyone i know. Very professional, clean, and a pleasure to work with
Jake Crisci was friendly and was very helpful with what i needed to get done with my vehicle.
Always friendly and good work a little pricey. I like the fact that my work on the car is warranty
Everyone I have dealt with have been friendly and helpful from purchasing to the service department.
Vlad was extremely knowledgeable on his product and helpful through the entire process. I will be back soon.
Person who wait on me had no personality! Did not say thank you, have a nice day or anything except sing here your car should be parked out front. Not even a smile! John W. Moore was his name.
First I would like to say that Ryan Crawley is so GREAT. Ryan always make sure that I get the what is needed for my car. Hendrick Toyota Concord is so GREAT. The staff and managers are very friendly and helpful. I have been going to Hendrick Concord for over 10 years and they have always been helpful, friendly and attentive to their customers. I would not go anywhere else.
Justin D is a great - always the most helpful and honest on what is needed to keep my car in top shape.
I had to come back to this dealership to get my battery replaced after it wasn’t done a week ago when I visited. Luckily Jake Crisci was there to help me and made feel at ease when he immediately gotten this crazy situation taken care of.
Service is always professional and timely. The Cust rep was great. Each service needed was explained.
My interactions were mostly with Jessicah Kean. She was fantastic, again. This is our second purchase through Jessicah and once again, she was wonderful.
Great service! We absolutely appreciate Moises for his patience and genuine interest to help us! I have purchased 5 vehicles at this Toyota and keep coming back. My mom was very satisfied and happy with her purchase. We appreciate Moises very much because he was extremely helpful, and didn’t come as an aggressive sales person. Instead, he was caring, very easy to work with and helped my mom setup her new vehicle with the Toyota app. So much patience for my mom who isn’t very tech savvy. Oh and by the way, Kyle was the best closer/finance person ...
Went in for service. They did a great job, nice and fast and a free car wash to finish it off.
Hendrick Toyota is an incredible dealership to work with. A smooth car buying process and the staff really go above and beyond. We just made our third vehicle purchase, and Anthony and Kevin made sure we were taken care of. Off to new adventures in our Land Cruiser!
This is the sixth time I’ve had service performed on my vehicle. Service has always been top notch.
Great experience and a great car dealer was very informative and the team was very friendly
Jimmy was a pleasure to work with he had me in and out ! 10 outta 10
The wait for a State Inspection was about 1.5 hours. Otherwise, very good service
Concord Toyota was able to meet my needs and avoid a return a Toyota Camry purchase from Hendrick Lexus in charlotte. Woody Woods in concord was who did the job for me.
Making the appointment was easy. Service department is awesome! They were even able to come get me from my house to pick up my vehicle! Service department is a 5 star! Used car manager/ department though? Zero stars. Completely disrespectful offers for used Vehicles. Will never use them for purchasing or trading in my vehicle and I don’t recommend it either. Go visit another dealership with proper leadership.
Purchased from Hendrick Toyota Concord. Jeff Winchester was extremely knowledgeable and ready to help throughout my car buying experience
Been going to Hendricks over eleven years,bought new camarybought new tomaco truck six months ago .IHendricks always does a great job and stands behind what they sell. Hendricks is a first class outfit. Bobby AMburgey
I was having a hard time with the bank, the dealership and the person taking care of me Was patient it took about a week for everything to go through and i a they was patient the whole time
Jake was great to work with. He communicated well and made the situation with my car overheating easier to deal with. My car was fixed quickly and everything went well.
Amazing group. Chip is always great to work with. Straight forward and keeps us informed.
It was very easy and intuitive to schedule (online) service that was convenient and the ability to select my Service Advisor.
After searching for 6-8 weeks, Dennis R. located me the vehicle I was looking for. Came in a for a test drive, decided on purchase price and was out the door in (3) hours. 4th vehicle I've purchased from Hendrick Automotive.
EASY, FRIENDLY, KNOWLEDGEABLE, TRANSPARENT, FAST, CLEAN, EDUCATIONAL, FRESH COFFEE, WILLING TO EXPLAIN AND GIVE OPTIONS...REALLY, JUST AWESOMENESS!!
Chris G. is very professional in recommending service work needed for my truck at the time of service. Always making me aware of what is needing to be done based on vehicle mileage. He works very hard to make sure everything being done on my truck is done to my satisfaction.
Happy with all work except the oil change. We discussed the type of oil to use, at length. Finally, I told the rep to use full synthetic. I think the oil used was conventional. Talked to Chris Haynes at the dealership. There was just a misunderstanding, on my part, on the oil type. Based on conversation, with Chris, I am happy with the entire visit.
I went to Hendrick Toyota today with my Kia (which I purchased from here) and my customer service guy Aaron was very friendly, knowledgeable, and honest about what was going on with my vehicle. I really appreciated the experience. Thank you!
The recent purchase of my truck was seamless and prompt at Hendrick Toyota. Dennis was very helpful and courteous!
Very professional, count on the job being done correctly. Bought new at Henderick and service always top notch!
Generally very good. Free car wash didn't work. I told 4 staff, no one helped. I left without free car wash.
Chris saved for me. The last two services I had problems with my brakes not working after I had got them r replaced and my transmission another issue. This was the last straw with Henricks, this time Honda.. I got a call about my appt and no one knew who called me about appt but i had the number. Everyone said i will talk to them, Anyway Chris saved the day. I got my Honda inspected and got my tag. Hats off to Chris.
No problems. No problems. No problems. The 15 word minimum is stupid. No problems. xxxx
I always go to Hendrick Toyota for my auto needs .I trust Woody to take care of my car and truck after so many years of service We have built a trust. Woody will not tell me something that I don’t need.
Great service on rav4 in and out no issues with the service department will use again
Jay Moore and the rest of the team at Hendrick Toyota Concord always respect my time and my vehicle. Providing the best in Toyota service any where in the Charlotte / Concord area.
Brad was great to work with. And the coupon along with the Amazon gift card was amazing. Thank you!!
Service department is great here with Nicolas A. He is very knowledgeable about car repair, and always approachable for any questions. He provides great customer service every time!
Kevin Harris is a great salesman! He listen to the customer and he hears the customer! Thank you Kevin for all you did for me!
I met with Todd Burdekin, Todd worked with me to find what I wanted in a car. He was courteous and professional and with his help I found the car I leased. Anthony Arellano took the time to explain and help me with the financial end of the deal. I was very satisfied with the dealership.
Dealership worked with us with no pressure placed on us. We have purchased our last two vehicles here and have been very happy with results.
Andrew Macias and Brandon were very helpful. As soon as I walked into the dealership I was greeted nicely. Andrew demonstrated excellent communication skills, salesman skills, listening skills, positive attitude, and patience. Andrew thank you for being kind and helping me today. You are awesome. Thank you as well Brandon.
I appreciate Mr. Woody Woods. He always makes every effort to see to it that my service appointment is as easy as possible. His knowledge and experience puts me at ease. The other staff is friendly as well.
Have bought 13 vehicles from this dealership since 2003 and have always felt appreciated.. Kevin Harris helped us this time and did a great job. from start to finish..
Chris Gazone is always amazing! Literally always! Even on his “bad days” he still gives amazing service. He is special and I’ve only seen him since I’ve been servicing my car there for 7 years
They made the experience of purchasing a new car enjoyable! And gave me a fair trade on my car.
My service advisor was Brandon. Brandon is always very helpful and courteous. I've been a customer of this dealership for over 20 years. Always a good experience.
Waited a little longer than I wanted before they gave me the diagnostic. Once i agreed to the repair it didnt take too long. I have had this car for 7 years and always bring it here for servicr because even if it isnt the cheapest, i trust their work.
So far my purchasing and trade in experience, has been great. I found them to be a fair example of a new car dealership.
Super knowledgeable and helpful. Extremely good negotiations with making this purchase. Excellent, friendly sales personnel.
Took my car in for the 5,000 mile check. Brandon was my service advisor and was very helpful and nice. I was only there about 45 minutes.
Jay Moore was my service advisor and he was excellent. This was my first time for service and he took the extra time to make sure I was comfortable.
Nolan was great!! Excellent communication! Services quick and efficient!! Explained services needed for next apt! Awesome job
Unmatched, Patient, Understanding, Lamont Perry and TJ in financing...The Best Hands down at Hendricks Toyota Concord. It's best to start with the adjectives that stood out and this is one of the best experiences since I've been with Hendricks. The experience within the entire Hendricks family isn't be touched!
Sent in lead late Sunday, got response back first thing the following morning worked out the deal in literally ten minutes. Was in and out the following morning. Wonderful experience.
Excellent Service. Justin Dryer has always assisted me. I couldn't be more pleased with results.
Seamless process with trade in and purchase of a 2024 Toyota Camry with the assistance from Sales (Desmond) and Finance (TJ). Two examples of quality individuals. We really appreciated the time that they took to answer all of our questions and address all our concerns. Outstanding experience!
It was a great experience from start to finish. I would recommend to my friends
Great service with Abadi he was great expllained what i needed etc my car is ready to
We went in to look around and drove out in my new car!! From the moment we stepped foot into the dealership, everyone was so kind and friendly. We weren't pressured or accosted in the lot. Our sales associate, Lamont Perry, was helpful, generous with his time, and knowledgeable. He was kind enough to test drive both options with us while answering our questions. Lamont was engaging and honest (and funny!)...just the best! He even came in and told us about a chip in the paint that we didn't see originally...and covered the cost to have ...
Very friendly and helpful. Brandon was awesome. He was very knowledgeable and courteous. I had a great experience as always.
I have dealt with this dealership for the past eight years. I have always gotten great courteous service. Our recent Purchase experience was flawless.
Very large dealer with a lot to chose from. Everyone was friendly and willing to help. Kate was fantastic. Very honest about her knowledge and very personable. When we buy again we will ask for her if she is still available.
The service department at Hendrick Toyota of Concord is number one! My family will definitely be coming back for our vehicles service needs.
I have been buying cars for many years and have never had such a pleasant and professional experience as I had at Hendrick Toyota Concord. Kaitlyn was extremely knowledgeable about the Tundra and all of the truck options. I can't thank everyone at Hendrick for the exceptional experience.
In and out with no issues friendly professional and shared options with cost and did not push when I said not at this time.
The service at this dealership was excellent. Kaitlyn was very knowledgeable and efficient with the purchase process. The entire staff was very friendly and had great attention to detail which made it an enjoyable experience.
Brittany was very personable and helpful. She explained everything about the service options and made expert recommendations on which were more beneficial.
Knowledgeable associate about my car maintenance, very pleasant to talk. I would not mind to recommend my friends to see STEPHEN WOODS.
Knowledgeable service advisor who talked me through my first time there. Clean and friendly location
The staff was great and was able to get my car fixed and I am very happy. Thanks Team Hendrick
The service at this dealership is outstanding. I have been going to this dealership for over 10 years. Ryan Craley is an outstanding young man that takes pride in his job and his customers. I cannot say enough good things about Ryan and the dealership .
Fast, efficient, excellent service department!! Brad is very helpful and friendly. He keeps me updated each step of my service appointment and finds and coupons or deals that he can to help the cost. HIGHLY RECOMMEND!!
My experience purchasing a vehicle from Hendrick Toyota Concord was excellent. From the Sales Team, I worked with Jimmy Michalec. He earned a Customer for life. Because I put a deposit on an allocated vehicle that was not yet built, my purchase experience was longer than most people will experience. Throughout that entire period of time, Jimmy was always courteous, very proactive with communications to me, and from day one I felt Jimmy exceeded my expectations for the vehicle purchase experience. From the moment I walked in the door to the time I drove my new vehicle home, I did ...
I could not be happier with my purchase (2024 Toyota 4Runner)!! Desmond and Sedric went above and beyond for me to make sure that I got exactly what I was looking for. By far the best dealership in this area if you’re looking for a Toyota!!! Make sure to ask for them when you go in. I promise they will make it happen if it’s possible!!
The agent was very friendly and helpful, knowledgeable. The work was done at estimated time.
Chip is a great service advisor. Pleasant and friendly. Highlight of my day when I have to have my rav4 serviced
Great service and very satisfied. Cost is very competitive. Liability and dependability of service is commendable and will recommend Toyota car service to friends and family.
I’m a simple person. I like my service provider to get the point of things and keep me in the loop as much as possible. & believe me, The Hendrick team does just that. I had a gentleman named Brad and he had me in & out in under an hour half on a Thursday morning. Really communicative and respectful.
My serviceman Jeff Winchester was very informative and helpful with me making a decision to buy a new toyota camry.
Fantastic service. We will continue to bring our vehicles here to receive service. Bernard Joseph was awesome.
I worked at Hendrick Toyota of Concord several years ago. Great place to work. Recently I purchased a 2018 Lexus GS350 F-Sport and last week a 2024 Toyota 4Runner Limited. Both are excellent vehicles. Amanda and Anthony were great to work with. I Highly recommend Hendrick Toyota of Concord.
My service experience was very good.. Chip Gonion is always knowledgeable, friendly, and professional. Thanks!
Everything was great. The work done on my car was excellent. Would recommend this dealership to everyone!
Jessicah Keane is awesome! She showed me several cars and was very knowledgeable and helpful!
Previously purchased a vehicle from Amanda. She was knowledgeable and pleasant to deal with. This is the scond vehicle we purchased from her and will definitely go back.
The dealership personnel was friendly and very accommodating with my busy schedule. I would recommend Hendrick Toyota!
The best expensive ever. The whole group worked together to make my experience fabulous. Thank you
I was in contact with James Mitchell about 6 months ago. I am 80 years old and sometimes I have a difficult time making decisions. I knew I wanted another Rav4 (my 3rd one), but kept putting it off. He was so kind each time he called. When I finally made up my mind that it was time to make the deal, I called him and told him what I hoped for. He met all my expectations!! Many thanks to James and his Superior!!
josh Matzdorf in the service department is wonderful!! he is a pleasure to work with, easy going and explains everything! i wouldn’t go anywhere else to service my car!
Great service. No xx when buying a car. Highly recommend getting a vehicle from this location.