Customer Testimonials
What a great experience at Hendrick Toyota Concord today. I have had good luck there for many years but today's service was exceptional. Had an unexpected rear wheel bearing issue in our Prius and not only was it fixed in less than 1/2 the time we expected BUT it was way less expensive that we thought and the CUSTOMER SERVICE was EXCELLENT! Special shout out to Jay Moore for taking such good, one on one PERSONAL CARE. We drove 60 miles for this service and he made the trip worth it! Hendrick is lucky to have him! 5 Stars all the way!!!
Kevin Harris did great. I’d definitely come back. Prompt knowledgeable service. Thanks for the experience
Very clean, friendly and helpful. Great service. I have purchased many cars from here that’s why I keep coming back.
Hendrick Toyota Concord is the ONLY place I go for my Toyotas. Everybody is outstanding and goes above and beyond to take care of you as their customer. Fantastic communication and world class service. Highly recommend.
Love this Dealership. Excellent Communication and Curve Appeal. Great staff. Nice cars on display. I always bring my car here for service. Brandon was very professional and knowledgeable of the Business Values.
I made my first vehicle inquiry online in regards to the "Hendrick price". Within a few minutes Vladimir Leontyev reached out to give me a price. He then asked if he could communicate with me via my cell phone, rather than just assuming he could, and blowing up my phone. Vladimir was extremely courteous, professional, and eager to answer our questions from the very beginning. His attention to detail and thorough explanations of the Rav 4 functions/operations was fantastic....he really knows his stuff! Vladimir deserves a 5 star review for a job well done!
This dealer helped right away in an emergency, moving me up the queue even though I did not have an appointment on a very busy Saturday morning. I had to be on the road the same day, and I was! They are always the best (15 years and counting). I've worked with many of the guys in the Service dept. over the years - they uniformly maintain a very high level of professionalism with every job.
I’ve had my 2914 FJ Cruiser serviced at Hendrick Toyota a few times, & have been happy with the service that I receive.
Woody has been my service advisor for 20 years and 5 cars that I have purchased from Hendrick. I trust him. I trust the dealership. I have recommended neighbors to the dealership. All my auto service.. tires, batteries, … are from Hendrick Toyota Concord!
Toyota of Concord is the ONLY one who services my car and it is because of the trust I have in their work. The associates are considerate, respectful and good communicators.
Had the pleasure of meeting Dawson Williams, who was very nice & helpful with my purchase ‼️
Another great experience with the best sales rep. there. Shelly Rivera was extremely helpful and helped us get exactly what we wanted. Went above and beyond to make sure we were completely satisfied. Would recommend anyone to come here and ask for Shelly!!
Everyone was very professional and made things very easy for us. Our sales person was incredible!
James Mitchell and Matt Kaiser provided excellent service. They were very professional, Patient and Helpful. I would Highly recommend them to my family and friends.
Jay Moore provided exceptional service. It was quick, excellent, and transparent. A top-notch experience from start to finish. I highly recommend!
My salesperson was Terra Neal and she was amazing! I would highly recommend asking for her if you are looking for a Toyota. She is kind, patient, down to earth and not pushy at all.
Amanda, our salesperson, was very professional. She was also patient in explaining car's features
I hade a great experience with the dealership. I purchased a 2024 Camry XSE and am very happy with it. My sales person was Amanda Gilliland and she made the purchase process very easy. Thank you!!
Great customer service at Toyota of Concord by Jay Moore. Great communication of service to be performed. Arrived hours earlier than my scheduled appointment and was taken right in and service completed in less than an hour.
I always call Chris Garzone. He always gives me good advice. Great experience, only took one hour.
Being from out of state and having a minor problem on my 2023 Camry took care of it in an efficient manner!! Thanks
Customer attention is excellent. Dealer is very clean, the personal who works there are very polite. I will highly recommended this dealer !!
Chris and Brittany were very helpful today. They both handled my vehicle need quickly and effectively. I appreciate their kindness.
I am always grateful for the consistent quality service I receive from Hendrick Toyota of Concord that begins with my Service Advisor, Mr. Chip Gonion. He is extremely courteous, professional, knowledgeable, and keeps me informed regarding the status of my vehicle. I have been a customer for 24 years and I am thankful to speak highly of the service my family has received from this dealership. Please keep up the great work. Thank you.
excellent service from Shelly Rivera, I got my car on the same day, I am very happy with the service.
Great service and a great dealership. They are friendly and efficient. We love our vehicle! This was the third vehicle we purchased from this dealership. The cars are great and the dealership has always taken great care of us.
Jay Moore was great to work with when we brought the RAV4 in for its first service on 10/21/2023!
Excellent experience resolving a problem with the technology of a new car. Chris Gazone, in the service center, was professional, efficient, and most of all, kind. Will have the car serviced here for sure
Jessica McClellan was excellent during the entire. Very professional and explained everything thoroughly. She always returned my calls and text.
this place is always on top of there game great service great sales we always buy here and get service here
I had a great experience buying my 2023 Toyota 4Runner! Andrew was great to deal with and very knowledgeable. He answered all of my questions and was very patient. See Andrew if you go the Hendricks Toyota of Concord!
I had the best sales person MATT! am satisfied with my purchase am not disappointed at all
Have not had a bad experience yet. Chris Norway was great, really nice and helpful and went out of his way to making sure everything was satisfactory with me before I left.
Always a great professional experience. My service advisor was great!! Clean environment!!! Fast with appointment!!!
Hendrick Toyota in Concord in absolutely amazing! I have never had a positive experience when purchasing a car. But the staff was just spectacular. From my salesman, to the sales manager, to any other staff member I interacted with. My salesman, Lamont Perry is outstanding and made my experience extraordinary. He was thorough, understanding, and a great listener. None of which I have ever received in a salesman. And a special thank you to, Mark Poindexter, Jalen Wilbur, Anthony Arellano, Bob Breidinger, who were also absolutely outstanding. I cannot recommend Hendrick Toyota in Concord, enough!
Hendrick Toyota in Concord has a very helpful and efficient service department. They take time to explain what they are doing and if service is needed they explain what and why
Great dealership. Brandon Chestnutt is an excellent service advisor. I wish Hendrick would have dealerships in Greensboro, NC.
This dealership never lets me down. Great customer service. The service dept., especially Brad Treece, are considerate of my time and always take great care of my vehicle!
Excellent service from this dealership. My wife's car battery died and Brandon Chesnutt did an excellent job getting her in and replacing the battery timely.
Jeff and Nick were great to work with and made the process very efficient and professional. Highly recommend working with this Hendrick Team!
Chip provided excellent customer service. Scheduling was easy and the staff is always courteous and helpful. I was in and out within an hour.
Hendrick Toyota of Concord service department always takes care of jeeping my vehicle up to date efficiently and cost effective. Abadie does a great job of keeping ne informed as to the progress. He always finiishes up ahead of schedule.
Jessicah K. Is the best salesperson at Hendrick Toyota in Concord. She hunted and search for a vehicle for more than a year. I appreciate her looking and locating a Grand Highlander for me. I would recommend this dealership to anyone looking for a Toyota because they will not up-charge you!
Very detailed in explaining the process of getting a car and all aspects of what was being done.
Hendrick Toyota Concord has the most AMAZING customer service ever! They are efficient, have fair prices and are so nice! Especially Katie Barnette, she was so helpful and gave me fair pricing! Going forward, she will be the first person I call if I need anything done with my car!
she is the best. Mrs Rivera she was very helpful and kind she answered all my questions and she make everything fast and easy... so professional .
Very easy to schedule my service. Actually had to change original appointment, and experienced no problem. Service was done in a timely manner. Friendly staff and they were very helpful. I would highly recommend Hendrick Toyota.
When I arrived at the service area Christ and the technicians were very welcoming.They were very knowledgeable and professional. Thank you
The one hour wait turned out to be about two hours, for an inspection & an oil change. I did have a scheduled appointment.
Great service Jay Moore was very professional and got us in and out quicker than expected. Great job!!
Reliable Service and customer focused. Will definitely come back for service needs after my warranty expires.
Great to work with. Did everything online/text. Showed up, signed papers, and drove off. They didnt try to upsell me when on site, with the exception of extended warranty which is expected, or change my mind in terms of what I wanted. I was in/out in less than an hour and would have been shorter if I remembered all my documentation. Second car we've bought from them and wont be the last.
Always great service from Chris and Hendrick Toyota of Concord. I needed a battery as I was leaving for a trip in 2 days. Chris got me in the same day and in less than an hour I was out the door.
Very satisfied with the complete service from the first step right to the end. I just recently moved to NC and it is great to know there is a great dealer out ther
Great experience buying a car there! Everyone was friendly and extremely helpful. Brian was great and never made me feel pressured to buy. He was very knowledgeable about each car we tried. He went out if his way to make sure I knew how it operate all of the extras on the car I bought also.
Hendrick Toyota of Concord is the only place I use to service my cars. Chip Gonion takes excellent care of me and my vehicles. I appreciate all he does for me. Thank you!
Nico our service guy was AWESOME!! He was knowledgeable and kept us updated it throughout the process!!
Great service every time we go! Very nice employees! Very clean facility! Kevin in sales always calls to make sure everything is good and went ok.
Outstanding service department! Chip Gonion has always gone above and beyond and provided excellent service, I highly recommend him!
My experience at the dealership was fantastic! The attentive service and relaxing environment it memorable.
Quick service, friendly, completed in a timely manner, clean environment and professional, and offered suggestions.
Great dealer great service if you need a car this is the place you need to go
Kevin made it my buying experience easy! Great sales department. Would definitely recommend them to anyone looking to buy a Toyota.
smooth. easy and comfort and i'll be back. my 4runner is old but rides new
Travis was extremely helpful he did a great job helping me. He even tried to get me a payment plan; however, it was not possible for me to do such.
I always used Henrick Toyota to service my vehicles. They have a great service department. Brandon Chestnut and Nico A. are two great service advisors. They're true to their words and is always looking out for the customers. I want to thank them both for the great work they're doing.
Service associate, Jay did a grate job getting my 2015 Highlander repaired In a very short time. So I could use it for a scheduled trip.
The service of my car was fast my service advisor. Keep me up-to-date.
The service department is great here. I always see Jay Moore because he’s professional, friendly, and knowledgeable.
This is my second purchase of a new vehicle at Toyota of Concord and the experience keeps getting better. Amanda Gilliland was the consummate professional on the Hendrick sales side.
Fastest, most sincere car buying experience I've ever experienced in owning 15 vehicles. I gave these guys an hour to make me a deal and they blew me away to the tune of +$9k to my favor! Holy bejeezus! Stellar service, buy all your cars from Hendricks!
Very great Service team as always and very proficient in time and info for service.
Jay had excellent knowledge and customer service.very pleased with our service experience. Highly recommended
I have worked with Jay Moore for years and I am always pleased with the service I receive at this dealership.
I always get great service at this dealership that I have trusted for more than two decades. I have developed a trusting friendship with service manager Justin Dryer and I know that my car will be serviced or repaired correctly and timely. If the service department happens to be especially busy Justin will keep me posted on expected wait time.
Arthur helped us and he was terrific! I just came in to get a trade-in value on my car and we ended up finding a brand new vehicle for me. It’s my first new car and I couldn’t have done it with the great service that Arthur and his team provided to me. 10/10 would recommend Arthur & Hendrick Toyota!
The service staff are top notch! Give a holler to Travis when you're there!
Brandon was great and the service was timely. Will continue to come here for service.
Convenient location and very clean. Friendly and courteous people working for this dealership. Your employees are knowledgeable people who know what they are talking about. Thanks for a rewarding visit to your dealingship.
The best Toyota Dealership in the area. Ask for Chris "Woody" Woods in Service. He's the best.
Good help I come back same person thanks for everything great service I want same person next time
Everything was pretty easy and complete. The salesman, Aaron, was extremely helpful with explaining all features and how they operate. He was great on the initial delivery, and and when I went back for follow-up questions. Aaron took his time and made sure I understood. So far, the car is all he said it would be. Jessica was excellent with the paperwork and with explaining options. Overall, good, courteous service for a pleasant buying experience. This is our fourth car purchase a Hendrick, and they've serviced them all!
The process was smooth and painless. No pressure. Our salesman, Aaron, Was wondering. Very easy to talk to. Made us feel very comfortable. Would highly recommend
We have purchased all of our recent vehicles from Hendricks Toyota of Concord. We wouldn't consider looking any where else. Best staff in the business.
Great experience Salesperson listened to our needs. She was Fantastic Very knowledgeable and well versed n our vehicle
(1) Customer-friendly online scheduling - easy peazy (2) Efficient, friendly, patient and HONEST service sales representative Woody (3) Clean, bright atmosphere in service area and waiting room (4) Professional, uniform attire from mechanics to sales persons (5) Great texting app which shows the status of my vehicle and any additional services that may be required
Convenient appointment time and prompt getting checked in and out along with a thorough service performed on the vehicle. Brandon was very friendly and helpful !
Trustworthy, dependable, friendly and courteous staff. I enjoy working with Toyota for all of my vehicle needs.
Trustworthy, dependable, friendly and courteous staff. I enjoy working with Toyota for all of my vehicle needs.
Good service and friendly staff. I just drove my car to their place and Woody came to help right away
Best service I’ve ever had @ Toyota ! Efficiency and affordable! Excellent timing and response to my needs.
Wonderful service. Jay went above and beyond to resolve our issue economically and quickly. Fantastic experience.
Courteous people, good service. It is such a pleasure to have my truck serviced at Hendrick Toyota of Concord.