Customer Testimonials
The service department does an excellent job and the maintenance video they send you is great. You can trust that they will tell you what is needed and nothing else.
Didn’t ask if I wanted conventional oil or synthetic oil. Just automatically put in the highest priced one
Very disappointed I spent over $600 to get my car fixed. I had a diagnosis nothing was resolved. My engine light is still on. I came in there with the engine light on and it is still on. I am highly dissatisfied with the Service.
The dealership was very clean and now has lot of seating area with quiet places to read.
Lleve mi Toyota Rav 4 2024 al mantenimiento y me atendieron muy bien, siempre me atienden bien , gracias Nico que siempre está en los anteriores mantenimientos y ahora me atendió Vinny Vásquez …. Excelente atención 🫶🏼
Outstanding customer service. Listened to my needs and gave a great deal of the trade and purchase.
Andre was very knowledgeable, professional, and a non-pressure applying sales person. I've never had a salesperson be slas awesome as he!
Longtime Toyota customer I use Hendrick Toyota exclusively, Rick McKenzie, Justin Dreyer, and the service team there make The process very easy. My vehicle is always taken care of in a timely manner. The work is extraordinary quality is second to none.
Great thanks to Chris Garzone Service. My only ? Was about the Labor charge(Over $700) on my AirConditioner replacement.
As always service was 5 star. Jay was very polite and respectful. I will be returning for my next service when needed.
Jay offered the best service experience from start to finish and was able to answer all my questions.
Like always I had a great experience at Hendrick Toyota. Service Rep. Mr Bernard Joseph. made it very easy and quick getting my service completed.
I had a great service experience at Hendrick Toyota. Quick, informative (I loved the new videos I received while waiting). -- My service advisor isn't listed below, so I'll add his name here -- HE WAS OUTSTANDING, I've been with Hendrick Toyota since 2016ish, and he's the best I've dealt with - Aaron Arce. Be cool if the filters were included as a part of the Toyota Care maintenance plan since you know those have to be replaced at specific intervals - no reason to have to come out of pocket for those.
Always have a very good experience. Love that they're now given post videos of the maintenance of technician does which is a very nice touch.
Service Rep Joshua Matzdorf was very caring and helpful. He was responsive to my concerns and was able to translate that to the repair technician. Extremely happy with the service folks. I was also greeted by Chris Garzone who remembered me from a previous service visit. Great group of gentlemen.
i not at all happy with what the tech said was wrong. it not fixed at home by myself!! it was not a 3,350-dollar wiring problem!!! chip did all he could to keep me happy. but the tech!!!! I will not be back and i dame sure won't buy my next one there !!!
Wife and I bought our minivan from Jacob Stott (Feb. 17). Jacob stayed late to help us. We made a deal and came back a week later (Feb 24) for closing the deal. I don't like to waste peoples times or my time when I purchase a big ticket item. Jacob understood and was like minded. Jacob, gets 5 STARS from us!!
Now, lets not forget about the "finance guy". Thomas Murrell was a no nonsense guy as well( a 5 STAR rating). We got our business done in an hour. We left with a great experience and will be recommending ... Read More DealerRater - Apr 8, 2025
Great experience pre ordering my 2025 Toyota 4runner! Top notch customer service & all employees wanted to go above & beyond! Thank you!
Made a same-day appointment for my 10K service. It was easy to set up my appointment and upon arrival I was greeted by the service rep who walked me through next steps and the expected timeframe to complete the service. I was done within an hour and the service rep ran through what was done and showed me to my vehicle. It was all very professional and friendly.
Andrew Macias made buying our new RAV 4 easy. He answered all our questions and was very happy to show us what all our options were.
I visited this location on 3/26/25 and my Service Advisor was Chris Norway. He was kind and friendly. Chris and the team got me in and out with my service in under an hour. Thanks Chris and keep up the great job.
Great experience all the way around from purchase of my new 2025 Camry to every service visit always being top-notch. No other place to purchase or get a Toyota serviced.
I had a good experience with my recall my service rep was AWESOME THANK YOU MUCH
After you already committed, the warranty comes up when you’re signing everything I did not like that. I thought that was sneaky.
Jay always takes good care of me when I need my vehicle serviced. He is my go to guy!
Service Technician was friendly and courteous. Service was performed in the time frame given. A thumbs up to Bernard Joseph for his professionalism and great servoce
Great Service at Hendrick Toyota. Jay Moore was my advisor and even washed car for me.
Great writer great service detail was spot on tech did a great job very clean
Maddie at Hendrick Toyota Concord did a great job listening to our needs, finding the right vehicle for us, and being fair in negotiations. We felt like we got a great deal on a new Toyota Sienna! This is the second vehicle we purchased from Hendrick Toyota Concord in the past 12 months, and we will keep coming back due to the great service and fair purchase experience.
Very easy to schedule an appointment for NC State Inspection. Took my car in the service bay as soon as I arrived. Service Advisor very pleasant. I was interested in the detail service I had heard about but he just checked me out and never mentioned it.
Jay Moore was very helpful! Saved me a huge expense and gave an accurate diagnosis for my truck.
Salesman Dawson Williams is honest, humble, and knows Cash Talks and Cash Walks. I used to live in the area near this dealership; in fact, my 2016 Prius was purchased there. Shortly after purchasing the Prius, I moved 75 miles away. On 2/28/25, I bought a 2025 Camry Hybrid from this dealership. On that day, I had an appointment nearby & decided to stop to look in the lot to see if a white, relatively new, Camry Hybrid with very low mileage was available. The car I ultimately purchased was 1 of 2 white Camrys on this lot. The price was too high when initially quoted. ... Read More DealerRater - Mar 18, 2025
It was a good time nice facility great service advisor better then my last experience
Chris Norway in the service department was friendly, knowledgeable, and helpful throughout the process of my first service visit. I recommend Hendrick dealers above others for their professional and courteous treatment of customers.
Bernard Joseph had my recall taken care of efficiently and cordially. I waited at the dealership for the work to be completed. It was done in a timely manner.
Coming from another state where customer service isn't as pleasant, I was greatly surprised and impressed at everything about this dealership. Very clean, professional and polite. I loved the way someone would come in every so often to ask if anyone needed an update or had a question. Great job on my car and loved the free car wash!! Will always come back for service.
They always do a great job. Always pleasant and professional and work is always completed efficiently and properly. They always keep you updated on inspection results and job progress. I trust their recommendations. They go the extra mile, which is appreciated as I drive from South Carolina for service.
Easy to make an appointment for service. Service rep, Chip Gonion, is a pleasure to work with. I feel I am in good hands at Hendrick.
Absolutely best customer service rep ever, Aaron A. Highly recommend! Extremely helpful, and very knowledgeable.
Woody Woods and his team have been working together to make sure that we are treated with respect and valued as customer. Always top notch service
Everyone was wonderful to work with. We were there during lunch, and they purchased our lunch from the food truck onsite. Everyone was polite and professional. Shelly was amazing!
Great experience with Hendricks, would highly recommend. Ask for Jeff, he was awesome to work with.
Bernard rocks! Took good care of me and my car. Also saw his interactions with others, great Guy, very friendly atmosphere!
Brandon and Toyota of Concord did a great job scheduling a convenient appoint to perform a service and recall which was completed promptly and professionally.
Always easy to schedule maintenance. Service and checkout/payment process is quick and easy as well.
Our sales person Andrew was a great guy. He was very informative on all the aspects of the vehicle. He did excellent job of displaying the features on the truck that we were looking to purchase. He was cordial and professional in his presentation. I do business with him again.
Had my truck in for service and when we went to pick it up our service representative Jay Moore helped my wife sync her phone to her Toyota 86. The service technician kept me informed about the service on my truck. He seemed very knowledgeable about the truck.
Excellent service, knowledgeable staff, very detailed and thorough with what needed to be repaired, the cost and time to complete
Jake Crisci did an amazing job taking care of my Land Cruiser he even got me dropped off at work
I trust the service team and their recommendations. Service department is spot on. Very appreciative of their knowledge
Friendly staff, supportive of their customers. Clean waiting area. Convenient hours. Quality service/repair work.
It was a great experience and I was shocked the wait time for my car to be completed wasn’t long.
Always great service since my 2016 purchase! Team in service is always helpful and professional. Will purchase next vehicle from this dealership.
Had a great experience purchasing 2025 Toyota RAV4 Hybrid. Got what I wanted and vehicle arrived earlier than expected. I enjoyed working with Maddie K. And sales manager YL. Second purchase from this dealership.
Chris Norway in the service department has been very helpful every time. He keeps me informed on the progress of my van and how much longer before the work will be complete. He is very professional in helping and very courteous. It has always been a pleasure to work with him
Rick and his team are always professionals. They handle everything that I need with my vehicle. Keep me informed on the process and look out for future repairs as needed.
Great customer service. Friendly staff. Excellent facility to wait and spend time while the car is being serviced.
Very knowledgeable, explained cars and procedures completely answered all questions friendly patient available when needed
Andrew Macias was an excellent agent that helped me through the whole process of buying the perfect vehicle. He provided me with a loaner vehicle while I waited for my new vehicle to arrive. He delivered the loaner to my workplace. He even kept me updated as to when he would arrive with the loaner.He showed me all the functions of my new vehicle and answered all my questions. The vehicle is beautiful. He followed up the next day and added if I have any questions to call.
I am having leather seats placed and a protective film placed ... Read More DealerRater - Jan 30, 2025
Didnt plan on buying but Kevin Harris was easy to work with and got us great deal .
It was very easy to schedule an appointment. The service advisor was very nice and presented possible service options recommended at that service interval. My service was completed in a shorter time than expected.
Communication is key. I arrived for my 3 pm appointment and made sure to tell the service writer how I had problems creating my appointment online. I also asked her to see if she could tell me my id so I would not have that problem in the future. My service was routine ( oil and rotation). Service writer says give me about an hour and a half and we will get you out of here. At the 2 hour fifteen minute mark I proceed to ask about my vehicle to which I was advised it was still being worked on. I explained ... Read More DealerRater - Jan 28, 2025
Bernard was wonderful, very patient, answered every question I had. Made me feel comfortable and appreciated!
The folks in the service department always go above and beyond expectations. I am grateful for their fast and friendly service.
The customer service was excellent. The wait time was short. Parts came in on time.
The service provided was good and acceptable. Wait time was long but not too unbearable.
New to the area and the first time having my Toyota Care maintenance performed at this location. SUPER IMPRESSED with the excellent customer service from Jake Crisci! I look forward to subsequent maintenance appointments since my Toyota Care continues for approximately 7 more years. Thank you Hendrick Toyota and Jake Crisci.
Outstanding! I am not from Concord but when I called for a service appointment everyone was so helpful. From appointment scheduling to check in to service, the staff was courteous and professional. I really like the information I get throughout the process...especially the technician video.
Not really happy. Went in for an Oil Change and Tire Rotation and it took almost 3 hours. Was initially told it would be close to two hours when I was checking in. smh
Travis, the Service Rep was very courteous and professional. I received prompt service and the wait time was minimal.
Nice people. My last appointment was for 1:15 pm for an oil change and tire rotation. I was there till after 4:15 pm. Place was packed - don’t know what happened but seemed they overbooked appointments. Not my best experience. Was supposed to leave town to attend a funeral; however since it was after 4 before I left the dealership I had to change my plans and couldn’t leave till the next day. Not a happy camper.
Jesse was prifessional and spot on with her knowledge of the vehicle Excellent salesperson and forthright
Vincer Vasquez was incredibly knowledgeable and helpful! Excellent customer service, always feel well taken care of, great people, great company!
Vincer Vasquez was amazing and helping me quickly look over my vehicle because of a Toyota customer program. My car wasn’t due for any work yet but also proactively printed out my next service requirements so I can prepare!
After a very disappointing experience at a different dealership, we came to Hendrick Toyota Concord hopeful to find a good fit for us. Andrew set the tone by being very responsive to our inquiry and setting an appointment to test drive the Prius we were interested in right away. He was knowledgeable, professional, sincere, and considerate of our budget. He walked us through all our options and at no point did we feel pressured to purchase. We got the deal that worked for us and I would gladly recommend this dealership to anyone looking to buy a car.
All service needs addressed. Had coolant flushed also. Worked with Brandon, who covered everything professionally.
Service was great and completed all of the necessary work na na na na na
Hendrick Toyota is an excellent Service and car dealer! ALWAYS GOOD SERVICE and customer service
truck needed a new battery got it replaced quickly and efficiently Ryan done a great job getting me in and out.
Been going there 20 years...customer service is falling with volumes. Used to be more personal. Recently waited almost 1.5 hours to get a tire valve stem fixed and ended up leaving and going to another company for service. Was quoted $167 for a tire pressure sensor that I got for $50 from another Toyota dealer.
I enjoyed this Dealership here in concord The workers make sure the job is done
Dennis Ruiz was the sales person. He was kind, patient, courteous and knowledgeable. it was a great customer experience. He gets 10 stars!
Love the new video inspection they send during the services appointments. This is the only dealership we trust to do business with.
Dennis Ruiz helped me purchase a 2025 Toyota Corolla. He was very kind, patient courteous and helpful. Great customer service! I would give him 10 stars! Brenda T.
Lacey was amazing and so helpful! A second Toyota for us- we had a Prius for 316,000 miles and just bought a Camry Hybrid!
Sensational service! Everything could be characterized as timely, detailed, and attentive and always with a constant smile.
The service department did an excellent job servicing my vehicle. They were very thorough about and explained what was wrong with my vehicle in a way that I could understand the problems that had led me to bring the vehicle in for maintenance.
Andrew toyta concord the best .he and W L sales manager took care me and wife and car still had warranty 60.009 left on it no cost.retired trooper Allen Johnson aj
Jessicah Keane did a great job as did Mathew in finance, great to work with. Only reason you didn't get a 5 is because I think we always have something we can improve.
Chris Garzone did a great job of recommending the work that needed to be done and getting me out the door quickly
This was mine and my wife's first time buying a new car and the whole experience was made a pleasure by this team. Andrew Macias, Mike Black, and T.J. Parris were a joy to work with. From start to finish, they made it all a breeze. We highly recommend this dealership and their wonderful staff. Everyone was kind and courteous. This was a new and a little stressful time for us, but they made it so easy. We are loving our new RAV-4 Hybrid so far and I'm sure we will for a long time. Thank you ... Read More DealerRater - Nov 24, 2024
Todd B. was very helpful and easy to work with. He was very personable and we never felt pressured.
Fantastic service every time. Everyone I work with is knowledgeable and helpful! Been going to this dealership for 7 years now!
I purchased a used 23 Highlander from Hendrick Toyota in Concord. I worked with Brian with my deal. He was great to work with and actually went above and beyond to drive the car to my home so my wife could check out the car and test drive since she couldn't come with me at first. He also worked with me on my trade in and was patient with me while we came to a decision. Brian was the best. Also the financial team that helped me was great as well and answered any and all questions I had. Big ... Read More DealerRater - Nov 20, 2024
They did a great job. They went over the service to be performed. They kept me updated.
The staff was very friendly and efficient. They helped me in any way they could. They took care of the paperwork very quickly.
I have bought all my cars since the 1990s at your dealership and have a pretty good impression of your company. At this point we felt left in the dark as to how long the service would take to complete. If we knew up front we would have made arrangements to get my wife back home while the tire pressure sensors were being changed. Kris was quite upset. The cost for this service seemed very high. $593 in labor to remove/reinstall 4 tires and replace the sensors not to mention the cost of the sensors. Very disappointed.
engine error code came up and they were quick to determine the cause. It was covered under warranty and their approval took the longest. once approved and part received, repairs done in timely manner
People were great. Friendly, patient. But your pricing on parts and labor is ridiculous. My insurance adjuster showed me the parts difference between yours and Toyota.com, almost 25% markup. plus 1.5 hours labor to replace a cover under the car that required 4 screws and 10 pop in connections. 30 minutes should be more than enough.
Great customer service, Jimmy was very helpful and easy to work with. Happy with the process overall, 2nd vehicle purchased from a Hendrick dealership.